Questions

A delinquent letter is automatically sent requesting payment.

Contact the Customer Service Department and speak with a Customer Service Representative.

Yes, you must pay the entire balance owed plus a $28.00 reconnection fee.

If you receive a bill that is more than you expected and you know you will have trouble paying it by the due date, we encourage you to contact us right away. Our representatives will be happy to work with you to establish satisfactory payment arrangements. We want to help you find a way to keep your service so you don’t have the added burden of a disconnect fee.

Contact the Customer Service Department and a representative will let you know the amount that is owed. Once full payment has been received and a restoration order has been issued, your service will be restored within 24 hours.

Martin County Water prohibits utility workers from accepting payments of any kind. Please call our Customer Service office to make payment arrangements.

Your bill is comprised of a <strong>service charge </strong>and a <strong>consumption charge</strong>. The service charge portion of your bill is designed to recover a portion of the fixed costs incurred in providing water service. These costs include the cost of maintaining the supply, treatment, distribution and service facilities that are needed to provide water service to your home or business. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter. The consumption charge reflects the amount of water you actually used.

For added convenience and flexibility, we offer our customers a way to pay their bills online through our online pay portal.  This saves you postage, paperwork and helps the environment. You can access the Pay Online pay portal from our home page.

Our hours of operation are Monday through Friday from 8am to 4pm

Contact our Customer Service Center at (606) 298-3885 will be able to assist you in starting, stopping or transferring service.

Each year we perform maintenance on our water distribution system. To cleanse the system, we systematically open our fire hydrants to increase water flows – allowing us to “flush” any minerals and deposits from the pipes. This essential preventive maintenance helps us to continue to provide customers with high-quality water service.

The cloudy water is caused by tiny air bubbles in the water similar to the gas bubbles in carbonated soft drinks. After a while, the bubbles rise to the top and are gone. This type of cloudiness occurs more often in the winter when the drinking water is cold.

Adverse weather conditions and significant changes in temperature can build up pressure and stress in a water main which, in some cases, can lead to cracks and eventually cause the pipe to break. The age of the pipe and soil conditions may also play a role. You can usually tell when a water main break has happened because water is bubbling up from the ground. Sometimes breaks are less noticeable and may only be detected by a loss of water pressure. We strive to repair water main breaks and restore service as quickly as possible. Water service may be interrupted while the main is being isolated and repaired but is resumed once the pipe has been replaced, flushed and water samples taken to ensure water quality.

The Safe Drinking Water Act requires community water systems to collect frequent samples and conduct extensive laboratory tests. States implement the federal law and may add requirements of their own. Testing results are reported to the state regulatory agency (usually the state health department) and are made available to all of us.

Sediment can gather inside your water heater causing a loss in efficiency and, at times, discolored water. If you notice that your cold water is clear and the water from your hot water tap is discolored, you may need to flush your hot water.