Online Bill Payment
Martin County Water offers customers the ability to pay their water and sanitation bills online. This option is a very secure option for paying your bill safely and securely.
Customer Utility Service Bill Payment Policy
Customer bills will be mailed in the first week of each month. Payment for the bills is due when the bills are mailed. The Postal Service delivers the customer bills, therefore, the MCUB has no control over any customer receipt of the bills. Any customer payment not received in the billing office by the 20th of the following month will have a 10% penalty added to the full unpaid balance of those customers’ accounts.
On the day that said penalties are added to customer accounts the billing department staff of MCUB will mail disconnect letters for past due bills before service is disconnected.
If nonpayment of any customer bill results in an MCUB employee traveling to the customer’s residence to interrupt utility service said customer will be required to pay their bill in full plus a fee of $40.00 in order for the utility service to be restored. Furthermore, if the utility service of any customer has been interrupted for nonpayment, MCUB cannot guarantee the utility service will be restored the same workday.
If for any reason customer bills are mailed after the last business day of any given month the payment period may be extended by MCUB by the same number of days the bills were mailed past the last business day of said month.
Phone Payment
We also offer our customers phone payments during our normal business hours. To make a payment by phone, please call (606) 298-3885.
Office Payment
The office hours are Monday through Friday, 8:00AM to 4:00PM. In addition, the utility has an after-hours drop box for customer payments. The Commission also accepts VISA, Master Card, and Discover Card payments either in person or by telephone.
If any customer has an issue with a utility service bill please call (606) 298-3885 or visit our office at 387 Main Street, Suite 140 and ask for a Customer Service Representative.
